Refund Policy

We want you to be satisfied with SmartAiRe - a Product of NASHDOM INNOVATIONS LLP. This Refund Policy applies to purchases made directly from SmartAiRe - a Product of NASHDOM INNOVATIONS LLP for subscriptions and related services. Refunds are processed in accordance with applicable consumer protection laws in your jurisdiction (including EU/UK cooling‑off rights where applicable).

1. Trials and First‑Time Purchases

• If a free trial is offered, charges begin at the end of the trial unless canceled before renewal.
• For first‑time annual subscriptions purchased without a trial, you may request a refund within 14 days if the product does not meet your reasonable expectations and we cannot resolve the issue.
• Monthly subscriptions are generally non‑refundable after activation, except where required by law.

2. Renewals and Prorations

• Subscriptions renew automatically unless canceled in accordance with your plan terms.
• Cancelations take effect at the end of the current billing period; we do not typically provide prorated refunds for partial months.
• In cases of documented service unavailability or material defects where we are unable to remedy within a reasonable time, we may, at our discretion, issue a prorated credit or refund.

3. Billing Errors and Duplicate Charges

• If you believe you have been incorrectly charged or billed, contact us within 30 days of the charge.
• Verified duplicate or erroneous charges will be refunded in full.

4. Taxes and Third‑Party Marketplaces

• Applicable taxes and fees may be non‑refundable where mandated by law.
• If you purchased through a third‑party platform or marketplace, that provider’s refund policy applies and you must contact them directly.

5. How to Request a Refund

Email support@smartaire.com from the email address on your account with:

• Account email and organization name
• Invoice or transaction ID and billing date
• Reason for the request and any relevant details